Guest Experience Specialist — Flexible Schedule & Growth

NY HOTEL MANAGEMENT; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

A prestigious hotel management company in New York is seeking a Guest Service Representative to join their team. In this customer-facing role, you will greet and assist guests during check-in and check-out, manage front desk operations, and build rapport with guests to enhance their experience. The candidate should possess a high school diploma, solid knowledge of hospitality operations, and a strong commitment to customer service excellence. Join us and be the welcoming face of our hotel!

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Ability to demonstrate genuine care for customers and employees.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service

English proficiency

Tact and understanding

Ability to work in a fast-paced environment

Education

High School Diploma/GED

Job description

A prestigious hotel management company in New York is seeking a Guest Service Representative to join their team. In this customer-facing role, you will greet and assist guests during check-in and check-out, manage front desk operations, and build rapport with guests to enhance their experience. The candidate should possess a high school diploma, solid knowledge of hospitality operations, and a strong commitment to customer service excellence. Join us and be the welcoming face of our hotel!