Guest Service Specialist – Front Desk, Full-Time Hotel

Hampton Inn Akron South; Akron (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Hampton Inn Akron South in Akron, OH seeks a friendly Guest Service Representative to welcome guests, handle check-ins/outs, and answer reservations and inquiries in person and by phone.

You will coordinate with housekeeping, process payments, maintain guest records, and uphold brand standards in a clean, welcoming front desk area.

This full-time, on-site role requires professionalism, flexibility to work evenings and weekends, and a commitment to delivering an excellent guest experience.

Qualifications

• Customer service and hospitality skills to interact courteously with guests.
• Strong communication and basic written communication.
• Basic computer proficiency and ability to learn reservation systems.
• Attention to detail and organization for guest records and payments.
• Problem-solving and conflict-resolution abilities to address guest issues calmly.
• Ability to work flexible evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Handle reservations and inquiries in person and by phone.
• Assist guests with room assignments and provide information about services and local attractions.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure a clean front desk and public areas.
• Uphold safety standards and brand procedures.

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

Problem-solving

Reliability and integrity

Flexibility schedule

Front desk experience

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Hampton Inn Akron South in Akron, OH seeks a friendly Guest Service Representative to welcome guests, handle check-ins/outs, and answer reservations and inquiries in person and by phone.

You will coordinate with housekeeping, process payments, maintain guest records, and uphold brand standards in a clean, welcoming front desk area.

This full-time, on-site role requires professionalism, flexibility to work evenings and weekends, and a commitment to delivering an excellent guest experience.