Front Desk Guest Experience Specialist

VP Management; Hurricane (WV); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Hampton Inn-Downtown seeks a friendly, customer service-oriented Front Desk Associate to join our team. You will greet guests, answer calls, and direct inquiries while maintaining a clean, organized front desk and public areas.

Experience in a fast-paced hotel setting is ideal, with responsibilities including updating guest records and handling payments. The role requires a high school diploma or equivalent, strong communication, and an outgoing personality.

Formación

• 1-2 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Friendly and outgoing personality with a professional demeanor.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Greet and welcome guests; provide prompt, courteous service.
• Answer calls and route inquiries to the correct department; take messages.
• Maintain cleanliness and organization of the front desk and public areas.
• Handle payments and update guest records in the reservation system.

Conocimientos

Customer service

Communication

Calm under pressure

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Property Management System (PMS)

Descripción del empleo

Hampton Inn-Downtown seeks a friendly, customer service-oriented Front Desk Associate to join our team. You will greet guests, answer calls, and direct inquiries while maintaining a clean, organized front desk and public areas.

Experience in a fast-paced hotel setting is ideal, with responsibilities including updating guest records and handling payments. The role requires a high school diploma or equivalent, strong communication, and an outgoing personality.