Guest Service Agent

Commonwealth Hotels; North Canton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hilton team member discounts worldwide

Paid time off

Paid training

Job summary

Embassy Suites by Hilton Akron Canton Airport is seeking a friendly, energetic part-time Guest Service Agent to join our front desk team. You will greet guests, check in/out, handle payments, answer phones, take reservations, and coordinate with housekeeping and other teams.

Paid training provided; no experience required. Hilton employee discounts and paid time off are available. Experience in hospitality or customer service is welcomed, and basic computer skills or PMS knowledge are a plus.

Qualifications

• Prior front desk or hospitality experience preferred, not required.
• Excellent communication and interpersonal skills.
• Basic computer skills; hotel software experience is a plus.
• Able to work a flexible part-time schedule including evenings, weekends and holidays.
• High school diploma or equivalent.
• Paid training provided; no experience needed.

Responsibilities

• Greet and check in guests with a warm, professional welcome.
• Check guests out and process payments accurately.
• Answer phones, respond to guest questions and take reservations.
• Resolve guest concerns quickly and with a positive attitude.
• Use the PMS to manage reservations, room assignments, and billing.
• Share information about hotel amenities, attractions, dining, and transport.
• Coordinate with housekeeping, maintenance, and F&B teams.
• Keep the front desk and lobby clean, organized, and welcoming.
• Follow all safety, security, and cash handling procedures.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Customer service

Flexible schedule

Education

High school diploma or equivalent

Tools

PMS software

Job description

Embassy Suites by Hilton Akron Canton Airport is hiring a friendly, energetic part-time Guest Service Agent to join our front desk team. If you have hotel, front desk, customer service, hospitality, retail, restaurant, or call center experience, we’d love to meet you. New to hotels? No problem. We provide paid training. Embassy Suites is a Hilton brand known for its all-suite rooms, free made-to-order breakfast, and evening reception, so you’ll be the first friendly face guests see.

Responsibilities

• Greet and check in guests with a warm, professional welcome
• Check guests out and process payments accurately (cash, credit card, and room charges)
• Answer phones, respond to guest questions, and take reservations
• Resolve guest concerns quickly and with a positive attitude
• Use the property management system (PMS) to manage reservations, room assignments, and billing
• Share information about hotel amenities, the evening reception, and local Akron and Canton attractions, dining, and airport transportation
• Work with housekeeping, maintenance, and food and beverage teams to keep guests happy
• Keep the front desk and lobby clean, organized, and welcoming
• Follow all hotel safety, security, and cash handling procedures

Qualifications

• Previous experience in front desk, hotel, hospitality, customer service, retail, or call center preferred (not required)
• Excellent communication and interpersonal skills
• Basic computer skills; hotel software experience is a plus
• Ability to work a flexible part-time schedule, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift to 25 lbs
• High school diploma or equivalent
• Competitive hourly pay
• Paid training; no experience needed
• Hilton team member hotel discounts worldwide
• Paid time off
• Opportunities for growth within the hotel and Hilton brands
• Friendly, team-oriented work environment

Why Join Us?

This is a great fit for students, parents, retirees, or anyone looking for part-time hours with a global hotel brand. We hire for personality, train for skill, and promote from within.

Embassy Suites by Hilton Akron Canton Airport is an equal opportunity employer.