GSR

Hampton Inn Akron South; Akron (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Hampton Inn Akron South in Akron, OH seeks a friendly Guest Service Representative to welcome guests, handle check-ins/outs, and answer reservations and inquiries in person and by phone.

You will coordinate with housekeeping, process payments, maintain guest records, and uphold brand standards in a clean, welcoming front desk area.

This full-time, on-site role requires professionalism, flexibility to work evenings and weekends, and a commitment to delivering an excellent guest experience.

Qualifications

• Customer service and hospitality skills to interact courteously with guests.
• Strong communication and basic written communication.
• Basic computer proficiency and ability to learn reservation systems.
• Attention to detail and organization for guest records and payments.
• Problem-solving and conflict-resolution abilities to address guest issues calmly.
• Ability to work flexible evenings, weekends, and holidays.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Handle reservations and inquiries in person and by phone.
• Assist guests with room assignments and provide information about services and local attractions.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure a clean front desk and public areas.
• Uphold safety standards and brand procedures.

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

Problem-solving

Reliability and integrity

Flexibility schedule

Front desk experience

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Company Description

Hampton Inn Akron South is a select-service hotel committed to providing guests with comfortable accommodations and friendly service in the Akron, OH area. The property focuses on consistent quality, cleanliness, and hospitality to ensure a positive guest experience. Team members work collaboratively to maintain brand standards and support a welcoming environment for both business and leisure travelers. The hotel values reliability, professionalism, and a strong service mindset in all staff members.

Role Description

The GSR (Guest Service Representative) is a full-time, on-site position located at Hampton Inn Akron South in Akron, OH. This role is responsible for greeting guests, managing check-in and check-out procedures, and handling reservations and inquiries in person and by phone. The GSR assists guests with room assignments, responds to requests and concerns, processes payments, and provides information about hotel services and local attractions. Daily tasks include accurately maintaining guest records, following brand and safety standards, coordinating with housekeeping and maintenance, and ensuring public areas and the front desk are clean and organized. The role requires consistent professionalism, adherence to company policies, and active participation in delivering an excellent guest experience.

Qualifications

• Customer service and hospitality skills with the ability to interact courteously and professionally with diverse guests.
• Strong communication skills, including clear verbal communication, active listening, and basic written communication.
• Basic computer proficiency and ability to learn hotel reservation and property management systems.
• Attention to detail and organizational skills for handling reservations, payments, and guest records accurately.
• Problem-solving and conflict-resolution abilities to address guest issues calmly and efficiently.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Reliability and integrity, with a focus on following safety, security, and cash-handling procedures.
• Prior front desk or hotel experience is beneficial but not required; high school diploma or equivalent preferred.