Guest Experience Specialist - Front Desk & Reservations

ESA Management, LLC; Akron (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Akron, OH is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and collect payments in line with company procedures. You will handle front desk daily paperwork and ensure safety standards are followed throughout the property.

You will process reservations, registrations, and departures, maintain lobby and public areas, and promote ESA services. A strong service mindset and proficient English are essential.

Qualifications

• High school diploma or GED or equivalent experience.
• Proficient English communication and guest service mindset.
• Ability to handle payments and front desk duties.

Responsibilities

• Greet guests and assist with check-in/check-out in accordance with ESA guidelines.
• Answer phones, manage reservations, and collect payments.
• Resolve guest issues with the Make it Right approach and maintain guest satisfaction.

Skills

English proficiency

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America in Akron, OH is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and collect payments in line with company procedures. You will handle front desk daily paperwork and ensure safety standards are followed throughout the property.

You will process reservations, registrations, and departures, maintain lobby and public areas, and promote ESA services. A strong service mindset and proficient English are essential.