Guest Services Specialist - Growth & Team-Driven Hospitality

Hotel Equities; Akron (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Dental and Medical

Vacation & Holiday Pay

Career Growth Opportunities

Reduced Room Rates

Referral program

Job summary

A leading hospitality company in Akron, Ohio, is looking for a Guest Service Representative. The role involves providing excellent service to guests, managing check-ins and check-outs, and addressing guest inquiries. Candidates should have a high school diploma and strong communication skills, as well as the ability to work in a fast-paced environment. The starting wage is $16.50 per hour with additional benefits including medical, vacation pay, and career growth opportunities.

Qualifications

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.

Responsibilities

• Greet and welcome guests upon arrival.
• Accept payment for guests’ accounts at both registration and checkout.
• Promptly respond to and resolve guest complaints.

Skills

Good communication skills

Basic computer skills

Customer service

Basic math skills

Education

High School diploma or equivalent

Job description

A leading hospitality company in Akron, Ohio, is looking for a Guest Service Representative. The role involves providing excellent service to guests, managing check-ins and check-outs, and addressing guest inquiries. Candidates should have a high school diploma and strong communication skills, as well as the ability to work in a fast-paced environment. The starting wage is $16.50 per hour with additional benefits including medical, vacation pay, and career growth opportunities.