Guest Experience Specialist – Front Desk & Reservations

Extended Stay America; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering hotel/

Job summary

Extended Stay America in Akron, OH seeks a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures. This role emphasizes delivering a welcoming experience while maintaining front desk paperwork and safety standards.

You will also participate in breakfast setup and keep common areas clean and organized in line with brand guidelines. Weekly pay, competitive wages, and opportunities for advancement are offered, with a

Qualifications

• Experience providing guest service in a hospitality setting.
• Ability to operate a property management system.
• Strong communication and problem-solving skills.
• Basic math and cash handling accuracy.

Responsibilities

• Answer phones and assist guests with inquiries and requests.
• Check guests in and out and process payments according to procedures.
• Maintain front desk area and daily paperwork.
• Promote ESA services and welcome guests in a friendly manner.
• Handle guest issues through Make it Right process when needed.

Skills

Customer service

Phone etiquette

Cash handling

Front desk operations

Education

High School Diploma or GED

Job description

Extended Stay America in Akron, OH seeks a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures. This role emphasizes delivering a welcoming experience while maintaining front desk paperwork and safety standards.

You will also participate in breakfast setup and keep common areas clean and organized in line with brand guidelines. Weekly pay, competitive wages, and opportunities for advancement are offered, with a