Guest Service Server – Room Service & Upsell Specialist

Mohegan Sun; Montville (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

Mohegan Sun is seeking a guest-facing server to deliver exceptional hospitality in our restaurant outlets and hotel. You will take orders, enter them into the POS, and ensure accurate payments while maintaining service standards.

In this role, you will actively upsell menu items, coordinate table service, and assist with room service when needed. You will also help keep outlets clean and support opening/closing duties as required.

Qualifications

• Previous guest service experience.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively up-sells products and uses endorsements at appropriate service opportunities.
• Coordinates all food and beverage service at the table including pre-setting, serving, and pre-bussing.
• Handles all payments accurately per established check tendering procedures.
• Prepares and breaks down wait stations in accordance with dining room standards.
• Completes side work and maintains shift responsibilities.
• Delivers food and beverages to guest rooms when required.
• Removes trays and tables from rooms and hotel tower.
• Assists in maintaining the outlet cleanliness.
• Assists in arranging room and setting tables for shifts and events.
• Performs opening and closing duties.

Skills

Guest service

Communication

POS knowledge

Food & beverage service

Tools

POS system

Job description

Mohegan Sun is seeking a guest-facing server to deliver exceptional hospitality in our restaurant outlets and hotel. You will take orders, enter them into the POS, and ensure accurate payments while maintaining service standards.

In this role, you will actively upsell menu items, coordinate table service, and assist with room service when needed. You will also help keep outlets clean and support opening/closing duties as required.