Guest Experience Server: Upsell & Room Service

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

Mohegan Sun in Uncasville, CT, seeks a friendly restaurant server to provide guest service in assigned outlets. You will take orders, enter them into the POS, upsell, coordinate table service, and ensure accurate payments.

You will also handle room-service delivery, break down stations, perform opening and closing duties, and help maintain cleanliness. The role requires strong communication, beverage knowledge, and adherence to state liquor laws.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Thorough knowledge of operational policies (hours, menus, concepts).
• Understanding of spirits, beer, wine, glassware, garnishes and beverage service.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively upsells products using endorsements.
• Coordinates all table service according to standards.
• Handles payments per procedures.
• Prepares and breaks down wait stations; completes side work.
• Delivers meals to hotel rooms as required.
• Removes trays/tables from rooms and tower.
• Performs opening and closing duties.

Skills

Communication

POS systems

Guest service

Upselling

Food safety

Beverage knowledge

Tools

POS terminal

Job description

Mohegan Sun in Uncasville, CT, seeks a friendly restaurant server to provide guest service in assigned outlets. You will take orders, enter them into the POS, upsell, coordinate table service, and ensure accurate payments.

You will also handle room-service delivery, break down stations, perform opening and closing duties, and help maintain cleanliness. The role requires strong communication, beverage knowledge, and adherence to state liquor laws.