In-Room Dining Guest Experience Specialist

Mohegan PA; Connecticut; On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Mohegan Sun in Uncasville, CT seeks a Room Service Customer Service Representative to support in-room dining guests and follow department procedures. You will take orders, document them in the POS, and assist with guest requests across hotel services.

The role emphasizes strong communication, knowledge of menu items, and accurate transaction handling in a fast-paced casino environment.

Qualifications

• Experience in fast food or restaurant service.
• Guest service experience.
• Knowledge of POS tendering.

Responsibilities

• Answers the phone and documents customer orders in the POS.
• Active upselling of products and endorsements.
• Provides information about food, beverages, and casino amenities.
• Tenders transactions to cash, comp, coupon, credit card or ticket.
• Assist other Room Service staff and connect guests to Front Desk/Housekeeping.
• Maintain a clean, organized workstation and follow SOPs.

Skills

Guest service

POS tendering

Communication skills

Tools

POS system

Job description

Mohegan Sun in Uncasville, CT seeks a Room Service Customer Service Representative to support in-room dining guests and follow department procedures. You will take orders, document them in the POS, and assist with guest requests across hotel services.

The role emphasizes strong communication, knowledge of menu items, and accurate transaction handling in a fast-paced casino environment.