Guest-Focused Food Server & Upsell Specialist

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Mohegan Sun is seeking a friendly server to greet guests, take orders and ensure smooth dining service in our outlets and hotel. You will enter orders into the POS, upsell items, and coordinate course delivery according to time and quality standards.

The role requires guest service experience, strong communication, and knowledge of beverage and food service practices. Courtesy, flexibility, and reliability are essential for success in this fast-paced environment.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication.
• Knowledge of beverage service guidelines and food types.

Responsibilities

• Take guest orders and enter accurately into the POS system.
• Actively upsell products and use endorsements when appropriate.
• Coordinate all food and beverage service at the table per standards.
• Handle payments accurately per tendering procedures.
• Deliver food and beverages to guest rooms when required.
• Assist with room and table setup and shift duties.

Skills

Communication skills

POS system knowledge

Beverage service

Food knowledge

Alcohol laws compliance

Tray handling

Job description

Mohegan Sun is seeking a friendly server to greet guests, take orders and ensure smooth dining service in our outlets and hotel. You will enter orders into the POS, upsell items, and coordinate course delivery according to time and quality standards.

The role requires guest service experience, strong communication, and knowledge of beverage and food service practices. Courtesy, flexibility, and reliability are essential for success in this fast-paced environment.