Guest-Focused Food Server

Mohegan Sun; Connecticut; Hybrid; USD 19,000 - 34,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a guest-focused hospitality professional to serve guests in restaurant outlets and hotel settings. You will take orders, enter them into the POS, and actively upsell while coordinating table service.

The role requires strong knowledge of beverage service, proper tray handling, and adherence to service standards. You will also assist with room service, event setups, and shift duties.

Qualifications

• Experience in guest service or hospitality.
• Knowledge of beverage service guidelines and state liquor laws.
• Ability to upsell and recommend menu items.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively up-sells products and uses endorsements.
• Coordinates all food and beverage service at the table per standards.
• Handles payments according to procedures.
• Prepares and breaks down wait stations.
• Completes side work and maintains shift responsibilities.
• Delivers food and beverage to guest rooms when required.
• Removes trays and tables from rooms and hotel tower.
• Assists in maintaining outlet cleanliness.
• Supports set-up for events and opening/closing duties.

Skills

Guest service

POS system

Upselling

Table service

Food & beverage knowledge

Safety compliance

Tray handling

Education

Previous guest service experience

Tools

POS system

Job description

Mohegan Sun in Connecticut is seeking a guest-focused hospitality professional to serve guests in restaurant outlets and hotel settings. You will take orders, enter them into the POS, and actively upsell while coordinating table service.

The role requires strong knowledge of beverage service, proper tray handling, and adherence to service standards. You will also assist with room service, event setups, and shift duties.