Evening Front Desk & Guest Experience Pro

B. F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Bonus plans

Disability coverage

Life insurance

Job summary

B. F. Saul Company Hospitality Group in Sterling, VA is seeking a friendly front desk associate for evening shifts to anticipate guest needs and provide exceptional service.

You will process check-ins/outs, assist with reservations, and answer guest questions with a professional, timely approach. Requirements include a high school diploma or GED and at least 1 year of guest service experience in hospitality. The role involves standing and lifting up to 75 pounds, with an hourly wage of $18.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience in hospitality.
• Ability to lift up to 75 pounds occasionally.

Responsibilities

• Process check-ins/outs, verify billing, create reservations, and handle special requests.
• Provide guests with hotel information, local attractions, and hours of operation.
• Support other departments as needed and follow guest service recovery procedures.
• Maintain safe, clean work area and follow hotel procedures for incidents.

Skills

Guest service

Verbal communication

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group in Sterling, VA is seeking a friendly front desk associate for evening shifts to anticipate guest needs and provide exceptional service.

You will process check-ins/outs, assist with reservations, and answer guest questions with a professional, timely approach. Requirements include a high school diploma or GED and at least 1 year of guest service experience in hospitality. The role involves standing and lifting up to 75 pounds, with an hourly wage of $18.