Guest Service Pro - Front Desk (Weekend Availability)

Hyatt Vacation Club at Highlands Inn; Carmel Highlands (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform laundering, stipend for work鞋

Complimentary meal and soft drink per

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate to warmly welcome Owners and guests, manage arrivals and departures, and provide accurate information about the resort and surrounding area. You will deliver a personalized vacation experience while supporting a cooperative, team-oriented environment.

Responsibilities include handling guest interactions, answering inquiries, and maintaining high standards of service and professionalism during shifts that include evenings,

Qualifications

• Delivers personalized guest experiences and information about resort surroundings.
• Handles guest arrivals/departures with accuracy and courtesy.
• Maintains professional appearance and adheres to policy.
• Communicates clearly with guests and colleagues.

Responsibilities

• Welcome guests according to standards and anticipate service needs.
• Answer phones with proper etiquette and provide information.
• Support team to achieve common goals and resolve guest concerns.
• Comply with quality assurance standards and safety policies.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Job description

Marriott Vacations Worldwide is seeking a Guest Service Associate to warmly welcome Owners and guests, manage arrivals and departures, and provide accurate information about the resort and surrounding area. You will deliver a personalized vacation experience while supporting a cooperative, team-oriented environment.

Responsibilities include handling guest interactions, answering inquiries, and maintaining high standards of service and professionalism during shifts that include evenings,