Union Front Desk Agent

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free on-site parking

Work shoes stipend

Complimentary meal and soft drink perR

Department celebrations

Monthly recognition programs

Monthly cell phone stipend

Job summary

Hyatt Vacation Ownership is seeking a Guest Service Associate for our Front Office to welcome Owners and guests, handle arrivals and departures, and provide local information to create a personalized vacation experience.

This Full Time, on-site role requires a friendly, professional demeanor with flexibility to work weekends and holidays, and the ability to stand or walk for long periods. On-site parking and other perqs are provided.

Qualifications

• Strong customer service skills and ability to personalize interactions.
• Attention to detail and ability to multi-task in a fast-paced environment.
• Ability to communicate clearly and professionally.
• Team-oriented and collaborative mindset.

Responsibilities

• Greet guests and assist with check-in/check-out, arrivals and departures according to standards.
• Provide accurate information about the resort and surrounding area to enhance the guest experience.
• Maintain professional appearance and confidentiality; protect company assets.
• Respond to guest requests and coordinate with team to meet needs.
• Stand or walk for extended periods and assist guests with disabilities as needed.

Job description

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.Site Specific Perk:
• Free On-Site Parking
• stipend for work shoes
• Complimentary meal and soft drink per shift
• Department celebrations
• Monthly associate recognition and reward programs
• Monthly cell phone stipend

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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