Guest Relations & Admin Specialist

Marriott Resorts Hospitality Corporation; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-Site Parking Free

Uniforms including safety shoes

Bus tickets Palmetto Breeze

Discounted golf

Cell phone discounts

Fitness center discounts

Job summary

Marriott Vacations Worldwide is seeking a Regular Full-time Guest Relations Associate. The role emphasizes guest service excellence, confidentiality, privacy, and a clean, professional appearance in line with brand standards.

You will welcome guests, listen to questions and requests, respond with brand processes such as LEARN, PLEASED, and LEAP to resolve issues, and coordinate with Front Desk and Housekeeping. This position requires weekend and holiday availability.

Responsibilities

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.
• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
• Enters and locates work-related information using computers and/or point of sale systems.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
• Transmits information or documents using a computer.
• Enters and retrieves information contained in computer databases and software to update records, files, reservations.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
• Transmits information or documents using mail, or fax machine.
• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Job description

Marriott Vacations Worldwide is seeking a Regular Full-time Guest Relations Associate. The role emphasizes guest service excellence, confidentiality, privacy, and a clean, professional appearance in line with brand standards.

You will welcome guests, listen to questions and requests, respond with brand processes such as LEARN, PLEASED, and LEAP to resolve issues, and coordinate with Front Desk and Housekeeping. This position requires weekend and holiday availability.