Guest Service Pro: Front Desk & Reservations

Dimension Hospitality, LLC; Sacramento (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a friendly Guest Service Representative to help with check-ins, check-outs, reservations, and daily service needs. You will play a key role in smooth front desk operations and ensuring a memorable guest experience.

You will greet guests, assist with room assignments, operate the front desk system, handle payments, coordinate with housekeeping, and provide local information.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Professional presence

Tools

Front desk system

Job description

Dimension Hospitality, LLC is seeking a friendly Guest Service Representative to help with check-ins, check-outs, reservations, and daily service needs. You will play a key role in smooth front desk operations and ensuring a memorable guest experience.

You will greet guests, assist with room assignments, operate the front desk system, handle payments, coordinate with housekeeping, and provide local information.