Guest Experience Associate

Dimension Hospitality; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

hotel operations

Role with daily guest interaction

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs for smooth front desk operations and an exceptional guest experience.

You will greet guests, manage check-ins/outs, answer questions, process payments, and coordinate with housekeeping and other departments, while maintaining a welcoming, organized front desk environment.

Qualifications

• Prior hotel or customer service experience is helpful but not required.
• Comfortable using computers and hotel systems.
• Strong customer service and communication skills.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Multitasking

Computer literacy

Tools

Hotel reservation system

Job description

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs for smooth front desk operations and an exceptional guest experience.

You will greet guests, manage check-ins/outs, answer questions, process payments, and coordinate with housekeeping and other departments, while maintaining a welcoming, organized front desk environment.