Front Desk & Guest Experience Specialist

Dimension Hospitality; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle check-ins/outs, reservations, and daily front desk tasks. You will contribute to smooth operations and memorable stays.

You'll greet guests, answer questions, operate the front desk system, liaise with housekeeping, and provide local information while maintaining a clean, organized front desk. Prior hospitality experience is helpful but not required.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional presence.
• Comfortable using hotel systems.
• Reliable, organized and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Front desk systems

Multitasking

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle check-ins/outs, reservations, and daily front desk tasks. You will contribute to smooth operations and memorable stays.

You'll greet guests, answer questions, operate the front desk system, liaise with housekeeping, and provide local information while maintaining a clean, organized front desk. Prior hospitality experience is helpful but not required.