Guest Service Pro — Front Desk & Guest Satisfaction

Plazahotelelpaso; Irving (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Daily pay

Life insurance

Travel discounts

Commuter benefits

Employee assistance

Job summary

HHM Hotels in Irving, TX seeks a Guest Service Agent to greet guests, register them, and manage payments and reservations using the PMS system. You will ensure courteous, efficient service while upholding brand standards and safety procedures.

The role emphasizes guest satisfaction, accurate balance of accounts, and collaboration with supervisors when resolving issues. Must be able to stand for extended periods and assist in peak times or breakfast area as needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register guests and assign rooms in a courteous manner.
• Process payments, verify credit and register reservations as needed.
• Respond to guest requests promptly and resolve issues with supervisor if needed.
• Maintain safety by following MSDS and OSHA standards and protect guest valuables.

Skills

Customer service

PMS familiarity

Communication

Education

High school diploma

Job description

HHM Hotels in Irving, TX seeks a Guest Service Agent to greet guests, register them, and manage payments and reservations using the PMS system. You will ensure courteous, efficient service while upholding brand standards and safety procedures.

The role emphasizes guest satisfaction, accurate balance of accounts, and collaboration with supervisors when resolving issues. Must be able to stand for extended periods and assist in peak times or breakfast area as needed.