Guest Service Agent — Front Desk & Guest Delight

Le Méridien Tampa, The Courthouse; Tampa (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Paid time off

401k match

Daily pay

Life insurance

TELUS Health access

Travel discounts

Transit benefits

Wellness program

Educational/professional development

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet and assist guests, check them in, manage payments, and handle reservations using the PMS system. The role emphasizes delivering courteous service in line with brand standards and sustainability goals, while contributing to overall guest satisfaction and smooth front desk operations.

Responsibilities include balancing accounts, responding to guest requests, and providing support during peak periods, with opportunities for growth toward

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist.
• Register guests and assign rooms.
• Process payments and handle billing.
• Make and confirm reservations.
• Transmit and receive messages via phone or PMS.
• Respond to guest requests promptly.
• Resolve guest complaints, escalate when needed.
• Secure guest valuables in hotel safe.
• Balance accounts and conduct basic audits.
• Support breakfast service or luggage assistance during peak times.
• Ensure overall guest satisfaction and conduct additional duties as requested.

Skills

Customer service

PMS systems

Education

High school diploma

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet and assist guests, check them in, manage payments, and handle reservations using the PMS system. The role emphasizes delivering courteous service in line with brand standards and sustainability goals, while contributing to overall guest satisfaction and smooth front desk operations.

Responsibilities include balancing accounts, responding to guest requests, and providing support during peak periods, with opportunities for growth toward