Guest Service Pro: Front Desk & Guest Experience

Dimension Hospitality; Snellville (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to support front desk operations, assist guests with check-ins/outs and reservations, and provide helpful local information. You will thrive in a friendly, professional environment and play a key role in delivering memorable stays.

The role emphasizes strong customer service, effective communication, and teamwork with housekeeping and other departments to ensure smooth operations and guest satisfaction.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Strong customer service

Communication skills

Friendly, professional presence

Comfortable with hotel systems

Dependable and organized

Multitasking ability

Job description

Dimension Hospitality is seeking a Guest Service Representative to support front desk operations, assist guests with check-ins/outs and reservations, and provide helpful local information. You will thrive in a friendly, professional environment and play a key role in delivering memorable stays.

The role emphasizes strong customer service, effective communication, and teamwork with housekeeping and other departments to ensure smooth operations and guest satisfaction.