Guest Service Pro — Front Desk & Guest Experience

Dimensionhospitality; Kalamazoo (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Hotel operations

Daily impact with guests

Job summary

Dimension Hospitality in Kalamazoo, MI is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

Join a supportive team and enjoy opportunities to grow in front desk and hotel operations, while meeting new people and making a daily impact in a dynamic hospitality environment.

Qualifications

• Experience delivering friendly customer service in person or over the phone.
• Professional and approachable demeanor with guests.
• Comfortable using hotel software and computers.
• Reliable, organized, and capable of multitasking across tasks.
• Hospitality or front desk experience is a plus but not required.
• Flexible to work holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Hospitality experience helpful

Job description

Dimension Hospitality in Kalamazoo, MI is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

Join a supportive team and enjoy opportunities to grow in front desk and hotel operations, while meeting new people and making a daily impact in a dynamic hospitality environment.