Front Desk Guest Services Specialist

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Life insurance

Disability options

401k with company match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises in Grand Rapids, MI, is seeking a Front Desk Clerk to create exceptional guest experiences through friendly, efficient service and a welcoming atmosphere.

You will handle check-ins/outs, reservations, payments, and guest inquiries, maintain records, and keep the lobby tidy while following safety procedures.

This role requires strong communication, reliability, and flexibility to work evenings, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Organization

Cash handling

Stamina

Flexibility

Education

High school diploma

Hospitality experience

Job description

Concord Hospitality Enterprises in Grand Rapids, MI, is seeking a Front Desk Clerk to create exceptional guest experiences through friendly, efficient service and a welcoming atmosphere.

You will handle check-ins/outs, reservations, payments, and guest inquiries, maintain records, and keep the lobby tidy while following safety procedures.

This role requires strong communication, reliability, and flexibility to work evenings, weekends, and holidays in a fast-paced hotel environment.