Front Desk Guest Experience Specialist

Home2 Tru by Hilton Kalamazoo; Kalamazoo (MI); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Daily interaction with guests

Job summary

Home2 Tru by Hilton Kalamazoo is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays at our hotel.

Ideal candidates bring strong customer service and communication skills, a professional presence, and comfort using hotel computer systems. Flexible to work various shifts, including holidays and weekends, is important for our team.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Prior hotel or customer service experience helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer proficiency

Multitasking

Tools

Front desk software

Job description

Home2 Tru by Hilton Kalamazoo is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays at our hotel.

Ideal candidates bring strong customer service and communication skills, a professional presence, and comfort using hotel computer systems. Flexible to work various shifts, including holidays and weekends, is important for our team.