Guest Experience Specialist — Front Desk

Dimensionhospitality; Cypress, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities to grow in front desk &_

Daily impact with guest interactions

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

Applicants should have strong customer service and communication skills, be comfortable with hotel systems, and be flexible to work shifts including holidays and weekends. Join a supportive team and grow in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escape concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Hospitality software

Multitasking

Dependability

Flexibility

Tools

Front desk system

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

Applicants should have strong customer service and communication skills, be comfortable with hotel systems, and be flexible to work shifts including holidays and weekends. Join a supportive team and grow in front desk and hotel operations.