Guest Service Pro: Front Desk & Guest Care

HHM Hospitality; Olathe (KS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit benefits

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a friendly and courteous manner according to hotel standards and sustainability goals. You will handle check-ins and check-outs, establish payment methods, make reservations, balance accounts and assist guests with requests, always aiming to improve satisfaction.

This role requires standing for extended periods and may include holidays and weekend shifts; joining HHM Hotels brings growth paths toward Front Desk

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register guests and assign rooms; handle payments and deposits.
• Make and confirm reservations; balance accounts and conduct audits as needed.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner and resolve complaints.
• Secure valuables in hotel safes and assist with safe-deposit procedures.
• Assist in breakfast areas or with guest luggage during peak periods.
• Maintain overall guest satisfaction and perform other duties as requested.

Skills

Customer service

PMS knowledge

Payment processing

Education

High school diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a friendly and courteous manner according to hotel standards and sustainability goals. You will handle check-ins and check-outs, establish payment methods, make reservations, balance accounts and assist guests with requests, always aiming to improve satisfaction.

This role requires standing for extended periods and may include holidays and weekend shifts; joining HHM Hotels brings growth paths toward Front Desk