Front Desk Guest Experience Specialist

HHM Hotels; Washington (District of Columbia); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages for full time and/or

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Descripción de la vacante

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them, and provide courteous service in line with our brand and sustainability standards. You will handle reservations, process payments, and assist guests with requests while maintaining accurate records in the PMS system.

In this role you will strive to secure guest satisfaction, respond quickly to inquiries, and balance accounts during shifts.

Formación

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.]
• CoT_job_summary_short: COMPANY NAME: HHM Hotels KEY POINTS: greet guests, register, service, PMS, reservations, guest satisfaction

Conocimientos

Customer service

PMS systems

Educación

High School diploma or equivalent

Herramientas

PMS systems

Descripción del empleo

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them, and provide courteous service in line with our brand and sustainability standards. You will handle reservations, process payments, and assist guests with requests while maintaining accurate records in the PMS system.

In this role you will strive to secure guest satisfaction, respond quickly to inquiries, and balance accounts during shifts.