Guest Service Pro — Front Desk Growth & Flex Shifts

Hampton-By-Hilton; Cypress (CA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Supportive team environment

Opportunities to advance

Résumé du poste

Hampton by Hilton in Cypress, California is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, and support daily front desk operations. You will process reservations, answer questions, handle payments, and coordinate with housekeeping to ensure smooth stays.

Ideal candidates bring strong customer service, a professional presence, and comfort using hotel systems.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsabilités

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Connaissances

Customer service

Communication

Multitasking

Professional presence

Outils

PMS software

Description du poste

Hampton by Hilton in Cypress, California is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, and support daily front desk operations. You will process reservations, answer questions, handle payments, and coordinate with housekeeping to ensure smooth stays.

Ideal candidates bring strong customer service, a professional presence, and comfort using hotel systems.