Guest Service Pro Front Desk & Local Concierge

Parable Hospitality LLC; Hermosa Beach (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Hotel Hermosa in Hermosa Beach, CA, is seeking a Guest Service Representative to welcome guests, assist with check-ins, and keep front desk operations running smoothly with warmth and accuracy.

You will handle reservations by phone and in person, answer questions, process payments, and provide local recommendations to enhance the guest experience. This role requires a friendly, professional demeanor and flexible availability.

Qualifications

• 1+ year of customer service or related experience.
• Previous hotel front desk experience is a plus, but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment.
• Comfortable handling cash, credit transactions, and basic accounting procedures.
• Basic computer, typing, and cash register skills.
• Dependable and willing to support the team wherever needed.
• Ability to stand for extended periods and lift up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, communicating rates, availability, and hotel information.
• Use suggestive selling techniques to create value and enhance the guest experience.
• Stay informed about hotel amenities, activities, and local events to confidently assist guests.
• Answer incoming calls and assist with outgoing calls, including wake-up requests.
• Receive, sort, and distribute guest mail, messages, and communications.
• Maintain front desk logs and tools to keep the team informed.
• Communicate effectively with guests and team members across departments.
• Assist other hotel teams as needed to support the guest experience.
• Maintain a professional, positive presence during every interaction.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Team player

Tools

POS system

Cash register

Basic computer skills

Job description

Hotel Hermosa in Hermosa Beach, CA, is seeking a Guest Service Representative to welcome guests, assist with check-ins, and keep front desk operations running smoothly with warmth and accuracy.

You will handle reservations by phone and in person, answer questions, process payments, and provide local recommendations to enhance the guest experience. This role requires a friendly, professional demeanor and flexible availability.