Hotel Front Desk Agent

Hampton Inn by Hilton; Salinas (CA); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Hampton Inn & Suites by Hilton in Salinas, CA seeks a Front Desk Agent to greet guests, process check-ins/check-outs, assist with reservations, and ensure each stay is outstanding. You will coordinate with other hotel teams and provide local area information to guests.

The ideal candidate has at least 1 year in customer service or hospitality, a strong work ethic, and a friendly, organized approach to multitasking in a fast-paced environment.

Qualifications

• 1+ year of customer service or office experience required.
• 1+ year of hotel front desk or hospitality experience preferred.
• Strong work ethic and ability to work as part of a team.
• Friendly, organized and able to multitask in a fast-paced environment.

Responsabilités

• Welcoming guests with a friendly, professional attitude.
• Checking guests in and out efficiently.
• Managing reservations and cancellations.
• Coordinating guest requests with other hotel departments.
• Providing information about hotel services and local attractions.
• Handling guest inquiries, requests, and concerns with a positive attitude.
• Supporting team members to ensure smooth operations.

Connaissances

Customer service

Hospitality

Teamwork

Description du poste

Hampton Inn & Suites by Hilton is part of Hilton’s global portfolio of trusted, midscale hotels known for consistent quality and friendly service. The brand focuses on providing clean, comfortable rooms and a welcoming environment for travelers on business and leisure. Team members are supported with training, clear service standards, and opportunities to grow within the Hilton family of hotels. The Salinas, CA location serves guests visiting the Central Coast area, offering convenient access to local businesses, attractions, and major highways. Hampton Inn & Suites by Hilton emphasizes teamwork, reliability, and guest satisfaction as core values.

What You’ll Do:

As a Front Desk Agent, you’ll be the face of our hotel. You’ll greet guests, process check-ins and check-outs, assist with reservations, and ensure each guest has an outstanding stay.

Key Responsibilities Include:

• Welcoming guests with a friendly, professional attitude
• Checking guests in and out efficiently
• Managing reservations and cancellations
• Coordinating guest requests with other hotel departments
• Providing information about hotel services and local attractions
• Handling guest inquiries, requests, and concerns with a positive attitude
• Supporting team members to ensure smooth operations

What We’re Looking For:

We’re seeking a reliable, energetic candidate who is passionate about guest service and eager to grow within our team

Qualifications:

• 1+ year of customer service or office experience required
• 1+ year of hotel front desk or hospitality experience preferred
• Strong work ethic and ability to work as part of a team

Who You Are:

You’re friendly, organized, and comfortable multitasking. You enjoy helping people and take pride in making a guest’s stay memorable. You’re also able to handle fast-paced situations with calm professionalism.