Front Desk & Reservations Specialist – Guest Experience

Hampton by Hilton; San Diego (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hampton by Hilton in San Diego seeks a friendly Guest Service Representative to greet guests, handle check-ins and check-outs, and manage reservations. You will operate the front desk system, process payments, and work with housekeeping to ensure a smooth, enjoyable stay for guests.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Experience in guest-facing roles is beneficial but not required.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean, organized front desk area.
• Handle guest requests and escalate concerns when needed.

Skills

Customer service

Communication

Multitasking

Computer literacy

Job description

Hampton by Hilton in San Diego seeks a friendly Guest Service Representative to greet guests, handle check-ins and check-outs, and manage reservations. You will operate the front desk system, process payments, and work with housekeeping to ensure a smooth, enjoyable stay for guests.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.