Guest Service Associate – Front Desk Growth Path

DR HOTEL EMPLOYEE LEASING LLC; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth in front desk/hotel operations

Daily impact and guest interactions

Job summary

DR HOTEL EMPLOYEE LEASING LLC is hiring a Guest Service Representative for Homewood Suites Austin NW in Austin, TX. You will support check-ins, check-outs, reservations, and daily service needs to deliver an exceptional guest experience.

You will greet guests, manage room assignments, handle payments, and coordinate with housekeeping. The role requires flexibility across shifts, including holidays and weekends, with a strong focus on service excellence.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly, professional presence

Computer literacy

Multitasking

Tools

Front desk software

Job description

DR HOTEL EMPLOYEE LEASING LLC is hiring a Guest Service Representative for Homewood Suites Austin NW in Austin, TX. You will support check-ins, check-outs, reservations, and daily service needs to deliver an exceptional guest experience.

You will greet guests, manage room assignments, handle payments, and coordinate with housekeeping. The role requires flexibility across shifts, including holidays and weekends, with a strong focus on service excellence.