Front Desk Guest Experience Specialist

White Lodging; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

Referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuition reimb

Discounts on hotel rooms, dining, and

Travel discounts

Growth opportunities across properties

Employee Assistance Program (EAP)

Medical, dental, and vision insurance—

Life and disability insurance

Paid parental leave

Job summary

White Lodging in Austin seeks a Front Desk Associate to greet guests, manage reservations, and ensure a seamless check-in and check-out experience. You will excel in a fast-paced, guest-facing environment with a focus on service and professionalism.

The role emphasizes clear communication, reliability, and teamwork, with opportunities across multiple properties in the market. Competitive benefits are included.

Qualifications

• Excellent communication and customer service mindset.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to learn hotel procedures and cash handling.
• Professional demeanor and team orientation.
• Experience in hospitality is a plus but not required.

Responsibilities

• Welcome guests and manage reservations.
• Check in/out quickly and accurately.
• Follow cash handling and accounting procedures.
• Develop knowledge of staff, services, hours, and amenities.
• Maintain lobby cleanliness and entrance area.
• Protect guest and hotel information confidentiality.
• Respond to guest concerns and resolve issues.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Front desk teamwork

Outgoing personality

Hospitality experience (helpful)

Stamina / long hours

Job description

White Lodging in Austin seeks a Front Desk Associate to greet guests, manage reservations, and ensure a seamless check-in and check-out experience. You will excel in a fast-paced, guest-facing environment with a focus on service and professionalism.

The role emphasizes clear communication, reliability, and teamwork, with opportunities across multiple properties in the market. Competitive benefits are included.