GUEST SERVICE REPRESENTATIVE

DR HOTEL EMPLOYEE LEASING LLC; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth in front desk/hotel operations

Daily impact and guest interactions

Job summary

DR HOTEL EMPLOYEE LEASING LLC is hiring a Guest Service Representative for Homewood Suites Austin NW in Austin, TX. You will support check-ins, check-outs, reservations, and daily service needs to deliver an exceptional guest experience.

You will greet guests, manage room assignments, handle payments, and coordinate with housekeeping. The role requires flexibility across shifts, including holidays and weekends, with a strong focus on service excellence.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly, professional presence

Computer literacy

Multitasking

Tools

Front desk software

Job description

Job Details: Job Location: Homewood Suites Austin NW - Austin, TX 78759, Position Type: Full Time, Salary Range: $17.00 - $18.00 Hourly, Job Shift: Swing, You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escape concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications: What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends