Guest Service Lead: Impeccable Hospitality & Team Growth

Fresh Market Inc.; Cincinnati (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Medical, dental, vision insurance

Paid time off

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Cincinnati to help deliver an extraordinary guest experience. You will support the department manager, coach your team with care, and ensure each guest feels welcome while keeping the department running smoothly.

Useful leadership, flexibility to work weekends/evenings, and a focus on hospitality will help you succeed in this role, which pays hourly and reports to the Guest Service Department Manager.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, or hospitality.
• Proven ability to deliver an exceptional guest experience while meeting performance goals.
• Excellent communication, problem solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including cash, keys, and safe.
• Serve as a resource for team members in manager's absence.
• Model Impeccable Hospitality by engaging guests and creating positive experiences.
• Assist in merchandising strategies and promotions to maximize sales.
• Analyze department financial and performance metrics.
• Collaborate with department leaders to drive store success.
• Resolve guest concerns promptly and effectively.

Skills

Management experience

Guest service excellence

Leadership

Communication skills

POS familiarity

Microsoft Office

Customer focus

Education

Associate degree

High School Diploma

Tools

POS systems

Scheduling tools

Job description

The Fresh Market is seeking a Guest Service Department Lead in Cincinnati to help deliver an extraordinary guest experience. You will support the department manager, coach your team with care, and ensure each guest feels welcome while keeping the department running smoothly.

Useful leadership, flexibility to work weekends/evenings, and a focus on hospitality will help you succeed in this role, which pays hourly and reports to the Guest Service Department Manager.