Guest Service Lead: Hospitality Leader & Team Coach

The Fresh Market Inc; Pittsburgh (Allegheny County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K match

Financial wellness

Paid time off

Medical insurance

Pet insurance discounts

Job summary

The Fresh Market Inc in Pittsburgh is seeking a Guest Service Department Lead to support the Guest Service Department Manager, coach the team, and ensure every guest feels welcome. You’ll partner with management to maintain standards and a memorable store environment.

Responsibilities include monitoring labor, upholding cash office procedures, acting in the manager’s absence, and modeling “Impeccable Hospitality” to drive positive guest experiences. A flexible schedule is required.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Scheduling

POS systems

Microsoft Office

Age requirement 21+

Education

Associate’s degree in business or related field

Job description

The Fresh Market Inc in Pittsburgh is seeking a Guest Service Department Lead to support the Guest Service Department Manager, coach the team, and ensure every guest feels welcome. You’ll partner with management to maintain standards and a memorable store environment.

Responsibilities include monitoring labor, upholding cash office procedures, acting in the manager’s absence, and modeling “Impeccable Hospitality” to drive positive guest experiences. A flexible schedule is required.