Guest Experience Manager | Hospitality Leader

Fresh Market Inc.; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Team member discount 30%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off and PTO options

Medical/Dental/Vision/Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Manager to lead and inspire a front-end team, curate a top-tier guest experience, and oversee onboarding and daily operations. This fast-paced role demands attention to detail, efficiency, and a passion for hospitality to drive results and customer satisfaction.

You will supervise guest flow, train team members, monitor inventories, and conduct routine audits to ensure accurate sales reporting and exceptional service across all store interactions.

Qualifications

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience.
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members on-the-job as well as through training platform to provide excellent guest service in a safe and secure manner
• Coordinate onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Skills

Management experience

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Manager to lead and inspire a front-end team, curate a top-tier guest experience, and oversee onboarding and daily operations. This fast-paced role demands attention to detail, efficiency, and a passion for hospitality to drive results and customer satisfaction.

You will supervise guest flow, train team members, monitor inventories, and conduct routine audits to ensure accurate sales reporting and exceptional service across all store interactions.