Guest Service Lead - Hospitality & Team Leader

Fresh Market Inc.; Royal Oak Hills (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of)

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Department Manager and lead the team in delivering exceptional guest experiences. You will guide daily operations, coach staff, and ensure every guest feels welcome while the department maintains its best appearance.

You will monitor schedules, uphold hospitality standards, and collaborate with other leaders to drive store success. This role requires flexibility including weekends and holidays.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership and ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem solving

Conflict resolution

Scheduling flexibility

Education

Associate’s degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Department Manager and lead the team in delivering exceptional guest experiences. You will guide daily operations, coach staff, and ensure every guest feels welcome while the department maintains its best appearance.

You will monitor schedules, uphold hospitality standards, and collaborate with other leaders to drive store success. This role requires flexibility including weekends and holidays.