Guest Service Lead: Hospitality & Front-End Ops

Fresh Market Inc.; Chapel Hill (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of I

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Guest Service Specialist to join our team, delivering hospitality and a seamless shopping experience at the front end. You will lead guest flow, assist cashiers, and uphold cash office controls while ensuring store standards and exceptional guest impressions.

We value attention to detail, teamwork, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required, with opportunities for personal and professional growth.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Customer service

Attention to detail

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to join our team, delivering hospitality and a seamless shopping experience at the front end. You will lead guest flow, assist cashiers, and uphold cash office controls while ensuring store standards and exceptional guest impressions.

We value attention to detail, teamwork, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required, with opportunities for personal and professional growth.