Guest Experience Lead - Hospitality & Team Growth

Fresh Market Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance for individual, spouse,

Job summary

The Fresh Market in Pittsburgh is seeking a Guest Service Department Lead to support the Department Manager, mentor frontline staff, and ensure every guest feels welcome while upholding store presentation.

You will monitor labor, uphold cash controls, coach staff in hospitality, execute promotions, and analyze metrics to drive store success. Flexible schedule required, including weekends and holidays.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest service

Communication

Problem solving

Scheduling

POS systems

Microsoft Office

Education

Associate degree

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Pittsburgh is seeking a Guest Service Department Lead to support the Department Manager, mentor frontline staff, and ensure every guest feels welcome while upholding store presentation.

You will monitor labor, uphold cash controls, coach staff in hospitality, execute promotions, and analyze metrics to drive store success. Flexible schedule required, including weekends and holidays.