Guest Experience Lead — Hospitality & Team Growth

Fresh Market Inc.; West Chester Township (OH); On-site; USD 21,000 - 22,000; Full time

Job summary

The Fresh Market is seeking a Guest Service Department Lead in West Chester Township, OH to help deliver an extraordinary guest experience. You will support the Guest Service Department Manager, lead a team with care and purpose, and ensure every guest feels welcome and the department looks its best.

You’ll also step in as acting manager when needed and drive hospitality and teamwork. The role emphasizes managing schedules, coaching staff, and upholding service standards while supporting

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Customer service

Communication

Problem-solving

Flexibility

Education

Associate’s degree in business, retail management, or related field

High school diploma or equivalent

Tools

POS systems

Scheduling tools

MS Office Suite

Job description

The Fresh Market is seeking a Guest Service Department Lead in West Chester Township, OH to help deliver an extraordinary guest experience. You will support the Guest Service Department Manager, lead a team with care and purpose, and ensure every guest feels welcome and the department looks its best.

You’ll also step in as acting manager when needed and drive hospitality and teamwork. The role emphasizes managing schedules, coaching staff, and upholding service standards while supporting