Guest Experience Lead - Front End & Cash Ops

Talentify; Jacksonville (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance and more

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations, manage guest flow, and ensure accurate cash handling. You will set the example for hospitality, display merchandise, and uphold cash office controls while delivering an exceptional guest experience.

This role requires attention to detail, multitasking, and the ability to work flexible schedules including weekends and holidays.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail experience

Attention to detail

Multitasking

Organizational skills

Education

High school diploma

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations, manage guest flow, and ensure accurate cash handling. You will set the example for hospitality, display merchandise, and uphold cash office controls while delivering an exceptional guest experience.

This role requires attention to detail, multitasking, and the ability to work flexible schedules including weekends and holidays.