Guest Experience Lead: Front End & Checkout

Fresh Market Inc.; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Paid time off and PTO purchase plans

Medical, Dental, Vision, Disability, &

Life Insurance for family

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead the front-end experience, assist guests, and oversee cash operations. You’ll ensure efficient guest flow, merchandising, and adherence to cash office controls to leave every guest with a memorable impression.

You will manage a team, support digital fulfillment orders, and maintain sanitation and cleanliness at the front end and restrooms. Flexible weekend and holiday availability is required.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage front end guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Organizational skills

Multitasking

Fast-paced work

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead the front-end experience, assist guests, and oversee cash operations. You’ll ensure efficient guest flow, merchandising, and adherence to cash office controls to leave every guest with a memorable impression.

You will manage a team, support digital fulfillment orders, and maintain sanitation and cleanliness at the front end and restrooms. Flexible weekend and holiday availability is required.