Guest Experience Lead: Front End & Cash Ops

Fresh Market Inc.; Johnson City (TN); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Team member discount up to 40%

Early Earn Wage Access (up to 50% of 你

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Résumé du poste

The Fresh Market is seeking a Guest Service Specialist to serve as the front-end point of contact for hospitality, guest flow, and cash operations. You will lead by example to maintain efficiency, front-end displays, and cash office controls, ensuring every guest leaves with a memorable impression.

You will educate guests about products, services, and complete meal solutions, manage cashiers, direct the guest service team, and help minimize product loss while upholding brand standards.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsabilités

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Connaissances

Attention to detail

Multitasking

Fast pace

Formation

High school diploma or equivalent

Outils

Electronic shelf labels

Inventory management tech

AI-enabled retail tools

Description du poste

The Fresh Market is seeking a Guest Service Specialist to serve as the front-end point of contact for hospitality, guest flow, and cash operations. You will lead by example to maintain efficiency, front-end displays, and cash office controls, ensuring every guest leaves with a memorable impression.

You will educate guests about products, services, and complete meal solutions, manage cashiers, direct the guest service team, and help minimize product loss while upholding brand standards.