Guest Experience Lead - Front-End Hospitality Pro

The Fresh Market; Durham (NC); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial Wellness Program

Paid time off and purchase plans

Medical, Dental, Vision, Disability, &

Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market invites applications for a Guest Service Specialist to be the store's front-end focal point for hospitality, guest flow and cash operations. You will lead by example, maintain efficient front-end displays, and ensure adherence to cash office controls to deliver an exceptional guest experience.

This role requires 2+ years in retail, grocery, restaurant, or hospitality, with strong attention to detail and multitasking in a fast-paced environment.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, multitasking ability, and fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products and services.
• Manage frontend guest flow and support cashiers to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including cash, keys, and the safe.
• Direct the guest service team to maintain sanitation and cleanliness at the front end and restrooms.
• Support digital fulfillment orders with speed, accuracy, and brand adherence.
• Engage guests with a friendly, helpful approach throughout the store.
• Assist in managing the department, inventories, and team to minimize product loss.

Education

High school diploma

Job description

The Fresh Market invites applications for a Guest Service Specialist to be the store's front-end focal point for hospitality, guest flow and cash operations. You will lead by example, maintain efficient front-end displays, and ensure adherence to cash office controls to deliver an exceptional guest experience.

This role requires 2+ years in retail, grocery, restaurant, or hospitality, with strong attention to detail and multitasking in a fast-paced environment.