Guest Experience Lead – Front-End & Checkout

Fresh Market Inc.; Midlothian (VA); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Team member discount up to 40%

Wage access

401K match

Financial wellness

Paid time off

Health insurance

Dental/ Vision

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow and cash operations, leading by example with efficiency and teamwork.

You’ll uphold cash office controls, support cashiers, manage guest flow, ensure sanitation, and deliver an exceptional guest experience while maintaining brand standards. Flexibility including weekends and holidays is required.

Qualifications

• Minimum 2+ years in retail/grocery/hospitality operations.
• Strong attention to detail and multitasking in fast-paced environments.
• Must be at least 18 years old.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail/grocery/hospitality ops

Attention to detail

Multitasking

Fast-paced work

18+ years old

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management tech

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end point person for hospitality, guest flow and cash operations, leading by example with efficiency and teamwork.

You’ll uphold cash office controls, support cashiers, manage guest flow, ensure sanitation, and deliver an exceptional guest experience while maintaining brand standards. Flexibility including weekends and holidays is required.