Guest Service & Experience Manager

The Fresh Market Inc; Richmond (VA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Team member discount 30%

Early Earn Wage Access

401K matching

Financial Wellness Program

Personal time off

Job summary

The Fresh Market Inc in Richmond, VA is seeking a Guest Service Manager to lead frontline team members, curate the guest experience, onboard new staff and run front-end operations with a strong eye for detail.

This fast-paced role requires hospitality passion, efficiency, and the ability to drive results across inventory, reporting and guest satisfaction. Flexibility for weekends and holidays is required.

Qualifications

• Minimum 3 years of management experience in retail, restaurant or hospitality.
• Strong working knowledge of Microsoft Office and store systems.

Responsibilities

• Greet guests and proactively assist with accurate and timely service.
• Lead team members, onboard new hires and maintain store operations.
• Support inventories, sales reporting and front-end performance audits.

Skills

MS Office

Customer service

Leadership

Tools

Microsoft Office

Job description

The Fresh Market Inc in Richmond, VA is seeking a Guest Service Manager to lead frontline team members, curate the guest experience, onboard new staff and run front-end operations with a strong eye for detail.

This fast-paced role requires hospitality passion, efficiency, and the ability to drive results across inventory, reporting and guest satisfaction. Flexibility for weekends and holidays is required.