Guest Experience Lead

The Fresh Market Inc; Alabama; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K with company match

Financial Wellness Program

Personal time off & PTO purchase plans

Medical, dental, vision, disability &

Life Insurance

Pet insurance & other discounts

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead and coach your team, ensure the department looks its best, and step in as acting manager when needed to maintain smooth operations.

You’ll monitor labor, assist with merchandising plans, and collaborate with department leaders to drive store success while upholding hospitality, teamwork, and excellence across the store.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem solving

Conflict resolution

Flexibility

Education

Associate degree or equivalent

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead and coach your team, ensure the department looks its best, and step in as acting manager when needed to maintain smooth operations.

You’ll monitor labor, assist with merchandising plans, and collaborate with department leaders to drive store success while upholding hospitality, teamwork, and excellence across the store.